We had our carpet cleaned this afternoon. After the cleaning crew left, I notice they had pulled about 3 sections of our Berber carpet up. I immediately called them to complain. This might not seem hard to some of you, but I really don't like confrontation. I CAN confront when it comes to my kids or something I am passionate about.
Confronting because of bad service is sometimes hard for me. I am a very compassionate person. I always try to see where people are coming from, even if they are in the wrong.
One example- I got my hair cut a couple of years ago and the lady butchered it. I began to cry while I was still in the chair. I told her it was not at all what I wanted. Then she began to cry too! Instead of pushing to get my money back or complaining further, I tried to comfort her!
Back to the carpet story.....The crew came back and I showed them the spots. One was a foot long and about an inch wide with strings of carpet coming from it. What really bothered my about the whole situation was that they did not point it out to me before they left. So, I proceeded to tell them that I am person of integrity and expect people (especially in business) to show integrity in their dealings with me. I was nice and calm as I talked. The guy said he would give me 23 dollars off. So, I called my husband and asked if that worked for him. He said yes.
Still not a biggy? Well, everything down inside of me wanted to wait and let my husband take care of it. But, instead I saved him some valuable time and energy by biting the bullet and confronting them myself. I am proud!
More gifts:
9. Dinner out with the fam, while waiting for our carpet to dry.
10. Expectations of things to come
11. A desire to pray.
12. Cool mornings where I can snuggle in bed with my kiddies after they wake up!
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